Portfolio

These snapshots describe workflow and information design choices. Names are anonymized; metrics stay qualitative so we do not imply guaranteed lifts.

Case study imagery for Regional rail delay board

Regional rail delay board

Mobility operations

Challenge — Slicer sprawl hid the one metric dispatchers needed at 06:00.

Approach — Rebuild with a single narrative column, annotated thresholds, and a printed legend.

What shifted — Morning call length dropped without adding new data sources.

Case study imagery for Clinic supply pacing

Clinic supply pacing

Healthcare operations

Challenge — Static weekly PDFs could not answer “what changed since Tuesday”.

Approach — Semantic model with explicit grain notes and a restrained two-page layout.

What shifted — Shift leads stopped exporting side spreadsheets for the same question.

Case study imagery for Field technician scorecard

Field technician scorecard

Industrial services

Challenge — Technicians ignored dashboards that looked like marketing posters.

Approach — High-contrast operational theme with chapter markers and async walkthrough audio.

What shifted — Adoption climbed after the audio layer shipped; visuals stayed calm.

Case study imagery for University operations desk

University operations desk

Education administration

Challenge — Faculty distrusted numbers without provenance.

Approach — Dateline comments, source links, and a visible correction appendix.

What shifted — Faculty senate stopped requesting duplicate CSV extracts for routine KPIs.

Case study imagery for Retail partner enablement

Retail partner enablement

Consumer goods

Challenge — Partners needed the same definitions HQ used without seeing raw tables.

Approach — Thin semantic layer with glossary visuals and scripted office hours.

What shifted — Partner-facing refresh tickets fell after the glossary shipped.